Requesting a refund

Do you need a refund for a purchase you made with the PayRange app?

Take these steps to request a transaction refund

  1. Log in to the PayRange app using your Google__G__Logo.svgoogle sign in, or use your email and password.
  2. Tap the Hamburger Menu to start the transaction refund request.
    hamburger_menu_icon.png

  3. Tap Contact Us.
  4. Tap Purchase and the Report a Problem button.
    purchase_selection_in_the_app_under_Contact_Us.png

  5. Tap the reason (category) that best fits your purchase experience.
  6. Select the specific transaction from the list and tap Okay.
    Refund_Request_-_Select_Purchase_and_Okay.png

  7. Select Report a Problem.
  8. Write us a brief message in the Please describe your problem box.
    request_a_refund_-_Please_describe_your_problem_message.png

  9. Tap Send to send us your refund request and we'll take it from here.

See a Demo of the transaction refund request

For issues with incorrect currency, see Refund for Wrong Currency.

Was this article helpful?
2 out of 7 found this helpful

Comments

0 comments

Article is closed for comments.