1. PayRange Support
  2. Consumer Support
  3. Refunds

Requesting a refund

Avatar
Bonni Rogers

Do you need a refund for a purchase you made with the PayRange app?

Take these steps to request a transaction refund

  1. Log in to the PayRange app using your Google__G__Logo.svgoogle sign in, or use your email and password.
  2. Tap the Hamburger Menu to start the transaction refund request.
    hamburger_menu_icon.png

  3. Tap Contact Us.
  4. Tap Purchase and the Report a Problem button.
    purchase_selection_in_the_app_under_Contact_Us.png

  5. Tap the reason (category) that best fits your purchase experience.
  6. Select the specific transaction from the list and tap Okay.
    Refund_Request_-_Select_Purchase_and_Okay.png

  7. Select Report a Problem.
  8. Write us a brief message in the Please describe your problem box.
    request_a_refund_-_Please_describe_your_problem_message.png

  9. Tap Send to send us your refund request and we'll take it from here.

See a Demo of the transaction refund request

For issues with incorrect currency, see Refund for Wrong Currency.

Articles in this section

Was this article helpful?
17 out of 74 found this helpful

Comments

0 comments

Article is closed for comments.