Troubleshooting

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When you have difficulty with the app connecting to the machine

Step 1:

Power Cycle Phone Off

Turn the power of your device off by holding the power button down until the phone completely turns off.  Make sure this is a hard restart, that will completely reboot the operating system on your phone.

Power Cycle Phone On

Once the device has been powered off, turn the phone back on.  Launch the app and try to connect to the machine again.  If this does not resolve the issue, proceed to step 2.

Step 2:

Review Error Messages

Searching for Machines

You may be experiening issues with the Bluetooth.  Ensure your Bluetooth is on. Tap the refresh button on the top right hand corner of the App.

Authorizing taking too long

You may not be connected to the Internet.  Ensure your Internet signal (Cellular or WiFi) is not too weak.

Server Unreachable

You may not be connected to the Internet.  Ensure your Internet signal (Cellular or WiFi) is not too weak.

Machine in Use

Ensure machine is not being used by another customer.  Tap the refresh button on the top right corner of the App and wait a few seconds to see if the message changes.  Try using the App on a different machine that states PayRange is available.  

Step 3:

If these troublshooting steps do not solve the issue, the machines needs to be restarted.  Contact us through the app and we can contact the machine operator to service the machine.

• Login to the PayRange app
• Tap the hamburger menu
• Select Contact Us
• Select Machine
• Select App Won't Find or Connect to Machine
• Write a brief message that the machine needs restarted
• Send email