Device transfers occur when ownership of the BluKey devices changes. Device transfers can be initiated under various circumstances, including but not limited to: (a) the sale of a business or devices by one Operator to another Operator, or (b) the transfer of management of a business or devices by one Operator to another Operator. Both the selling Operator and receiving Operator must complete the following steps of the device transfer process.

 

Prerequisites:

Both parties involved must have access to their respective Operator Accounts. To create a New Operator Account, please do the following:

The new Operator account can be established by visiting https://manage.payrange.com and selecting the 'Operator Sign Up' link displayed in blue.

 

Transfer Process Steps:

 

Step 1: The original Operator is required to navigate to the Device -> Transfer section within their Manage Console interface.

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Step 2: The original Operator must then select the Initiate Transfer button to begin the transfer process.

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Step 3: Following this, the original Operator will proceed with the outlined steps on the Start Device Transfer screen provided.

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** Please Note: The Original Operator needs to possess the new Operator’s Account Number. PayRange is unable to facilitate this exchange, as it must be conducted directly between the involved parties. **

The original Operator will be prompted to confirm their intention to complete the transfer before it is sent to the receiving Operator.

 

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Step 4: The Transfer will be visible in the receiving Operator’s Manage account under the “Received” section, where they are required to approve the transfer.

 

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Step 5: The Original Operator must complete the transfer within their Manage account. A confirmation will be requested before completion.

 

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Additional Considerations:

  • Should the need arise, the original Operator retains the option to cancel the transfer at any point.
  • Device transfers will result in a hold on the device for a period of 3 days. Subsequently, funds will be deposited into the Operator account on the subsequent Monday.
  • Transfers are only permissible between Operators utilizing the same currency type.
  • Each device can only undergo one transfer per calendar year.
  • A deactivated Operator cannot send or accept transfers.
  • Both Operators must have completed the Bank Account verification step before a transfer can be processed.
  • Email notifications will be sent to both Operators at each stage of the device transfer process.

 

If you have any additional questions, please contact ask@payrange.com

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