Device transfers occur when ownership of the BluKey devices changes. Device transfers can be initiated under various circumstances, including but not limited to: (a) the sale of a business or devices by one Operator to another Operator, or (b) the transfer of management of a business or devices by one Operator to another Operator. Both the selling Operator and receiving Operator must complete the following steps of the device transfer process.



Both parties involved must have access to their respective Operator Accounts. To create a New Operator Account, please do the following:

The new Operator account can be established by visiting and selecting the 'Operator Sign Up' link displayed in blue.


Transfer Process Steps:


Step 1: The original Operator is required to navigate to the Device -> Transfer section within their Manage Console interface.

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Step 2: The original Operator must then select the Initiate Transfer button to begin the transfer process.

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Step 3: Following this, the original Operator will proceed with the outlined steps on the Start Device Transfer screen provided.

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** Please Note: The Original Operator needs to possess the new Operator’s Account Number. PayRange is unable to facilitate this exchange, as it must be conducted directly between the involved parties. **

The original Operator will be prompted to confirm their intention to complete the transfer before it is sent to the receiving Operator.


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Step 4: The Transfer will be visible in the receiving Operator’s Manage account under the “Received” section, where they are required to approve the transfer.


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Step 5: The Original Operator must complete the transfer within their Manage account. A confirmation will be requested before completion.


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Additional Considerations:

  • Should the need arise, the original Operator retains the option to cancel the transfer at any point.
  • Device transfers will result in a hold on the device for a period of 3 days. Subsequently, funds will be deposited into the Operator account on the subsequent Monday.
  • Transfers are only permissible between Operators utilizing the same currency type.
  • Each device can only undergo one transfer per calendar year.
  • A deactivated Operator cannot send or accept transfers.
  • Both Operators must have completed the Bank Account verification step before a transfer can be processed.
  • Email notifications will be sent to both Operators at each stage of the device transfer process.


If you have any additional questions, please contact

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